Refund Policy

Refund Policy

  • We do not accept refunds or returns unless you receive shrimp that are DOA. Please see below.

What happens if I receive shrimp that are dead on arrival?

  • We guarantee live arrival on all shipments as long as they are delivered within the time frame specified by the shipping carrier.
  • Two clear photos of the DOA shrimp in unopened shipping bag are required to receive a refund. These images must be received within two hours of package delivery. Email the photos to [email protected]
  • Shrimp are not guaranteed past arrival. Opening the shipping bags ends the ‘arrival’ period and, without photographs, indicates that the shrimp are acceptable in the condition they arrived.
  • DOA refunds will be issued to your original payment method.
  • Shipping charges are not covered by our DOA Policy.