- We do not accept refunds or returns unless you receive shrimp that are DOA. Please see below.
What happens if I receive shrimp that are dead on arrival?
- We guarantee live arrival on all shipments as long as they are delivered within the time frame specified by the shipping carrier.
- Two clear photos of the DOA shrimp in unopened shipping bag are required to receive a refund. These images must be received within two hours of package delivery. Email the photos to [email protected]
- Shrimp are not guaranteed past arrival. Opening the shipping bags ends the ‘arrival’ period and, without photographs, indicates that the shrimp are acceptable in the condition they arrived.
- DOA refunds will be issued to your original payment method.
- Shipping charges are not covered by our DOA Policy.